Select the printer you want to uninstall. Select the Start button, then select Settings > Bluetooth & Devices > Printers & scanners. Try removing and reinstalling the printer. If you're having trouble connecting to a Bluetooth printer, see Fix Bluetooth problems in Windows. To learn more, see Why can't I get online? For more advanced help, see Fix network connection issues in Windows. If those check out and you’re still having problems, your PC may not be connecting to your wireless network. Read the instructions that came with the printer or check the printer manufacturer’s website for instructions about how to do this. Many printers have a menu option to test the printer’s wireless connectivity. Run the printer’s wireless connectivity test.
To learn where this button is located on your printer and to find instructions about how to turn it on, see the instructions that came with the printer or check the manufacturer's website for instructions. Many printers have a button that displays a blue wireless icon when a wireless connection option for the printer is available. Make sure the printer’s wireless option is turned on and available.
Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.Check the cables (for wired printers). Make sure that the printer's USB cable is properly connected from the printer to your PC. If your USB isn’t recognized, see Automatically diagnose and fix Windows USB problems.Ĭheck the wireless connection (for wireless printers). Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+. Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10. Remove "HP Support Solutions Framework" through Add/Remove programs on PC. HP Support Solutions Framework - Windows Service, localhost Web server, and Software. This tool will detect HP PCs and HP printers. Note: This tool applies to Microsoft Windows PC's only. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.
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